The Fair Price Promise: Every certified garage provides itemized written estimates before turning a wrench.
Consumer Hotline: 1-800-555-0149
Honest Mechanic Alliance
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The Consumer Charter

The 10-Point Honest Mechanic Pledge

Every repair shop displaying the Honest Mechanic Alliance seal has pledged under oath and contract to uphold the following consumer protection standards.

  1. Itemized Written Estimates: Provide an upfront, printed estimate before commencing any disassembly or repair.
  2. Prior Authorization: Never perform unauthorized work. If additional defects are uncovered, the customer must authorize them explicitly.
  3. Old Parts Return: Save all replaced parts in a clean container for customer physical inspection upon pick-up.
  4. ASE Certification: Employ technicians certified by the National Institute for Automotive Service Excellence (ASE).
  5. Honest Diagnostic Fees: Charge fair, standardized testing fees that are credited toward the repair if completed at the shop.
  6. 24-Month / 24,000-Mile Warranty: Back all mechanical repairs with a non-deductible nationwide warranty.
  7. No High-Pressure Sales: Clearly categorize repairs as "Immediate Safety Critical," "Recommended Soon," or "Preventative."
  8. Clean Vehicle Return: Protect seats, steering wheels, and floor mats with disposable covers during all service.
  9. Transparent Labor Rates: Prominently post the shop's hourly labor rate in the customer waiting lounge.
  10. Binding Arbitration: Agree to neutral third-party mediation for any consumer billing dispute.